Privacy Policy

This privacy policy outlines how we collect, use and protect your personal information when you use our website. 

This policy applies to all personal information that we collect, use and otherwise process in relation to your use of our website, your contact with us and the provision of Australian immigration law advice and assistance to our clients and potential clients.

This policy applies whether this information is given or collected when you use this website, in subsequent communications with us, or through any other means.

What is personal information

Personal information means details which identify you or could be used to identify you, such as your name and contact details and your immigration history.  It may also include information about how you use our website, if the information is capable of identifying you.

Personal information we collect

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

We may also automatically collect certain non-personal information about your visit, such as the pages you view on our website, and the time and date of your visit. We use this information to analyse and improve our website and services.

We may collect personal information that you provide voluntarily in the contact webform, such as your name, email address, and any other information you choose to provide in the form.

When you engage our services and during the course of delivering that service to you, we will also collect personal information from you at the relevant time.

How we use your information

We may use your non-personal information for analytics purposes, such as to analyse website traffic and usage patterns. We may also use this information to improve our website and services.

We use your personal information to contact you in response to your message or inquiry, and not for marketing purposes. We will only use your information for the purpose for which you provided it to us, and we will not share it with any third party without your consent.

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with Google Workspace for storage.

When you contact us, via our website, email or over the telephone, we may collect the following information:

  • Name and job title;

  • Contact information including email address and phone number;

  • Demographic information;

  • Basic information about your employment, job title and your relationship to a person;

  • Basic information about your immigration status or the nature of your immigration enquiry;

  • Any other information or documentation that you choose to provide when you tell us about your immigration issues using our web enquiry form.

When you engage our services we may collect and process additional information such as:

  • Further information and documentation relating to your identification;

  • Financial information relating to payment of fees;

  • Personal information provided by or on behalf of you (as a client) or generated in the course of providing our services to you.  This may include special categories of data;

  • Any other information relating to you which you may choose to provide to us.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. 

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

How we protect your information

We take the security of your personal information seriously and have implemented appropriate technical and organisational measures to protect it from unauthorised access, use, or disclosure. We use secure server software (SSL) to protect your information.

Your rights

You have the right to request access to, correction of, or deletion of your personal information that we hold. You also have the right to object to or restrict the processing of your personal information, and to lodge a complaint with a supervisory authority.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically for any updates.

Contact us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at info@openvisamigration.com.